AI Voice Agents for Ecom Stores
24/7 AI Call Handling
For Your Ecom Store
Get hundreds of support hours back every month, without hiring more staff.
Free 30-minute call. We map your call volume and show you what AI can take over.
Trusted by ecom businesses handling hundreds of calls a day
10,000+
customer calls a month handled by AI
16,000+
hours saved on the phone
3x
more time for the work that matters
Your support team is stuck on the phone.
Every growing ecom store hits the same wall. More orders means more calls, and the phone starts running the team.
“Where's My Order?” All Day
Your reps read out tracking numbers on repeat while real problems wait.
Order #4521
Shipped
Order #4522
On hold
Order #4523
Missed Calls After Hours
Nights and weekends go to voicemail. Buyers with a question move on to the next store.
Mike
Missed call
Voicemail
Emma
Missed call
No callback 2 days
Peak Season Meltdown
BFCM and sale days flood the phones. Hold times climb and customers hang up.
Incoming calls
3x
Answered
38%
Avg. hold time
12 min
Growth Means Hiring
Every new sales record adds another rep to payroll, and another to train.
Orders +40%
+1
Support team: 3 reps → 4 reps
Do the Math on Your Phone Line
A US support rep costs around $45,000 a year before benefits. If your team spends most of the day on routine calls, you’re paying full salaries for answers an AI agent can give in seconds. And every unanswered call is a customer who might never order again.
An AI Voice Agent Built for Ecom Support
It picks up every call in seconds, speaks naturally and works with your live order and product data. When a case needs a person, it hands it to your team with a summary.
Order status and tracking
Stock and product questions
Shipping times and delivery issues
Returns, exchanges and refunds
Damaged or missing items
Warranty questions
Invoices and order changes
Store policies and FAQs
Hear It on a Real Call
Real recordings of our AI voice agents handling customer calls. Listen to how naturally they answer, look up orders and hand off when needed.
Order Status Call
Ecom store · AI voice agent
“Where’s my order?” answered with live tracking
Stock & Product Question
Ecom store · AI voice agent
Checks availability and recommends alternatives
Return Request
Ecom store · AI voice agent
Collects the details and starts the return
Your Support Line, Before and After
Here’s what changes when an AI voice agent takes the first ring.
Today
Reps answer the same questions all day
About $45k a year per rep spent on routine calls
Calls go to voicemail after hours
Long hold times on sale days
Callbacks get forgotten
More hires in peak season
With Voxeon
Routine calls resolved on the first ring, reps freed for more important work
A fraction of the cost of one employee
Every call answered, 24/7
Up to 10 calls at once, no queue
Every call logged and summarized
More calls, same headcount
Phone time saved daily
For an 8-figure ecom brand with 500+ customer calls a day.
Parallel calls
Every caller gets an answer, even on your busiest sale day.
A Proven Process.
Built Around Your Store
A clear path from audit to launch, built on how your store actually works.
1
Audit
On a free call we look at your call volume, the questions customers ask most, and where calls and sales slip through.
2
Build
We build your agent, train it on your policies and products, and connect it to your store, helpdesk, ERP and CRM.
3
Launch & Improve
We go live, review every call and keep tuning the agent so it handles more over time.
Real Stores. Real Results.
Here’s what changed for ecom stores once their AI voice agent went live.
8-figure ecom brand
500+ calls a day, 8-person team
BEFORE
Around 10,000 customer calls a month. An 8-person support team stuck on “where’s my order” and “is this in stock” from open to close.
WHAT WE BUILT
An AI voice agent that picks up every call on 10 concurrent lines, 24/7, and handles those questions on its own.
24h
of phone time saved every day. That’s three full-time reps’ worth of capacity, now going into the work that grows the business.
Furniture ecom store
200+ calls a day, one rep
BEFORE
200+ inbound calls a day, previously handled by one full-time rep.
WHAT WE BUILT
An AI agent that identifies the caller, pulls live order status and answers product questions.
100%
of calls handled by AI. Full phone support without hiring a dedicated rep.
Ecom store
Every call handled, every request tracked
BEFORE
Delivery, return, warranty and billing questions kept the phone busy all day and pulled the team away from the work that grows the store.
WHAT WE BUILT
An AI voice agent that finds orders by number, answers delivery, return and warranty questions, and creates a ticket with a full summary and transcript for anything the team needs to handle.
600+
customer calls handled in the first two weeks live, each one logged and summarized, so nothing slips through the cracks.
Flooring ecom store
Expert product answers, 24/7
BEFORE
Customers called with detailed questions about flooring types, sizes, prices and stock. Every call pulled someone on the team away from running the store.
WHAT WE BUILT
An AI voice agent trained on the full product catalog. It looks up products by SKU, shares specs, prices and stock levels, and checks order status in real time.
24/7
expert-level product and order support in a natural voice. Customers get answers in seconds, and the team only steps in when it really matters.
Beyond Inbound Calls
Recover lost sales, keep customers coming back and automate the work that slows you down.
Works With Your Stack.
We plug your agent into the systems you already rely on, so it handles requests end to end without your team stepping in. Shopify, Gorgias, Klaviyo or a custom setup, we build around your stack.
What Our Clients Say
Here’s what our clients say about working with us
Norbert Porzse
CEO, Vagyaim.hu
“All of ecommerce is caught up in an AI fever, and we feel that anyone who doesn't start testing and validating quickly will fall behind. Working with Karoly's team was dynamic: they understood our business problems fast. We built working MVPs in a short time, not just theoretical solutions, and got a real picture of where AI is worth scaling in our operations.”
